Privacy Policy

Welcome to Neo Home Master ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (neohomemaster.com), interact with our services, or engage with us.

Please read this policy carefully. By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you fill out forms, register for an account, subscribe to our newsletter, request a quote, or contact us. This information may include:

• Full name
• Email address
• Phone number
• Physical address (billing and project location)
• Financial information (processed securely via third-party payment gateways)
• Project details, preferences, and messages submitted via forms

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device identifiers
• Pages visited, time spent, and referring URLs
• Cookies and tracking technologies data (see Section 5)

2. How We Use Your Information

We use the collected data for the following purposes:

• Service Delivery: To process bookings, manage renovation projects, communicate with contractors, and deliver our services.
• Communication: To respond to inquiries, send project updates, and provide customer support.
• Marketing: To send newsletters, promotional offers, and updates (only with your explicit consent).
• Improvement: To analyze website usage, improve user experience, and develop new services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To detect, prevent, and address fraud, unauthorized access, and technical issues.

3. How We Share Your Information

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With trusted third-party vendors (e.g., hosting providers, email delivery services, payment processors) who assist in operating our business, bound by confidentiality agreements.
• Contractors & Partners: With licensed subcontractors and lending partners specifically involved in executing your home renovation or financing project.
• Legal Requirements: If required by law, subpoena, or government authorities, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where user data may be transferred.

4. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. Note that disabling cookies may affect the functionality of certain parts of our website.

6. Your Rights and Choices

Depending on your jurisdiction (including CCPA for California residents and GDPR for European users), you may have the following rights:

• Access & Portability: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails or by visiting our Unsubscribe Page.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us at info@neohomemaster.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies independently.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child, we will delete it promptly.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on this page, with an updated "Last Updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: info@neohomemaster.com
• Phone: (620) 834-2203
• Address: 741 Moccasin Rd, Mcpherson, Kansas 67460, USA

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